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March 2005, Vol. 5, No. 2

Build a Modern Call Center
by Danielle Ruest and Nelson Ruest
In today’s IP telephony world, call centers have become an IT commodity. If you want to enhance your ability to provide comprehensive customer service, make sure you move toward an integrated suite of applications based on standards.

Strategies for Dealing With Exchange Storage
by Alan Maddison
Following a management and maintenance regimen reduces administration and business expenses while increasing reliability, stability, and security.

Trends & Analysis
Microsoft’s Expanding Collaboration Strategy

by Peter O'Kelly
Until 2003, Microsoft was not a leader in enterprise collaboration, and its realtime communication tools were limited. Now the company has created a multifaceted strategy for addressing communication channels and collaborative workspaces.

Windows Tips & Tricks
Manage and Administer Groups in AD – Part One

by Danielle Ruest and Nelson Ruest
Group usage is not new, but it is surprising to see how few organizations use groups appropriately in their directories.

Ask the Exchange Pros
Protect Users From Phishing Scams

by Ben Schorr and Jim McBee
Make user education the first front on which to fight the spam battle. Next, start using Exchange 2003’s Intelligent Message Filter.

Editor's Note
by Patrick Meader

Product Review

Guest Opinion
by Firas Raouf

FTPOnline Blogs
Check out the FTPOnline blog page to get insights from Patrick Meader, Windows Server System Magazine’s editor in chief; Jim Fawcette, president and CEO of Fawcette Technical Publications; and other FTP editors sounding off on IT and development issues.

Microsoft Servers Soar, Where’s Linux’s Impact?
If Linux is hurting sales of Microsoft Windows Server, you couldn’t tell that from Microsoft’s recent financial results, says Jim Fawcette in a recent blog post.

Microsoft Team System Combines Established With New
Visual Studio 2005 remains pretty much Visual Studio, says Peter Varhol. It’s the Team System that adds most of the new features to the development environment.

Book Chapter: Installing Reporting Services
Download a free chapter from Hitchhiker’s Guide to SQL Server 2000 Reporting Services that helps you tackle some of the more sophisticated installation scenarios.

Simplify Your Efforts With DDD
by Jimmy Nilsson
Find out how you can make your code less complex and error-prone with domain-driven design, and see why bidirectionality often is unnecessary.

Special Report on Exchange
Exchange Server setup and maintenance is tricky business. This collection of our latest articles provides you with tips and tricks for easing Exchange implementation and management.

A First Look at IIS 7.0
by Danielle Ruest and Nelson Ruest
Microsoft’s next-generation Web server sports integration with ASP.NET, ADO.NET, the .NET Framework, and Indigo, among many other features.

View Back Issues of WSSM
Discover the riches of Windows Server System Magazine archives dating back to 2001, plus the publication's precursors, Exchange & Outlook and .NET Magazine.

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