| Task |
Performed by |
Time |
Accuracy |
Risk |
| HR sends an e-mail to IT to request new accounts with new account info. |
HR operator
(data entry)
|
5 min + wait time |
High |
Low |
| IT verifies the request and sends it to the appropriate account operator to manually create the accounts in the proper OUs based on location. |
Automated |
5 sec |
Exact |
None |
| The account operator manually adds the accounts to the appropriate groups based on the location and job title. |
Automated |
5 sec |
Exact |
None |
| The account operator manually creates home directories and other user attributes based on user properties. |
Automated |
5 sec |
Exact |
None |
| The account operator sends supervisor e-mail to get approval to enable the user. |
Automated |
5 sec |
Exact |
None |
| Manager/supervisor reviews the account and notifies IT to enable the account. |
Manager/
supervisor
(workflow approval)
|
1 min |
High |
Low |
| IT enables the account. |
Automated |
1 min |
High |
Low |
| Total |
2 people |
7 min |
High |
Low |